Working in your home or block
If we are carrying out fire safety or asbestos work where you live, this page explains what to expect and who to call.
Our promise to you
You hear from us first
A letter before we arrive and an appointment you have agreed.
You know who is at the door
Photo ID and LE Group workwear, every time. If you are unsure, call us before you let anyone in.
Never alone in your home
We work in pairs as a minimum, with no lone working in homes.
We look after your things
Floors and furniture protected, work areas barriered and signed, and everything left clean.
We adapt to you
Access, hearing, language or mobility needs are planned for, with your landlord.
No access is not the end
We try again by letter and card before asking your landlord for a supported visit.
If asbestos is found during fire safety work
Asbestos was used in many buildings until 1999. It is only a risk if it is disturbed. If we find a material that could contain asbestos, we stop work in that area, keep it closed off and test it before anything else is done.
- If removal is needed, it is carried out by our own HSE-licensed team inside a sealed enclosure.
- The area is tested by an independent analyst, who must confirm it is clean before anyone goes back in.
- We will explain what is happening and when your home or the communal area will be back to normal.
Questions or concerns?
Call the office running the work, or email us. Have your address ready.
Leeds 0113 279 8799
Birmingham 0121 285 3686
Ireland 043 339 3807
For anything about your tenancy or repairs, please contact your landlord.